7-Day Return Policy & Shipping

Our Return Policy

At KESAV Natural Diamond Pvt. Ltd., we want you to be completely satisfied with your purchase. If something isn't quite right, you can request a return within 7 days of delivery.

Eligibility for Return

●       The return request must be made within 7 days from the date of delivery

●       The product must be unused, unworn, and in its original condition

●       The product must be returned with original packaging, tags, certificates, and invoice

●       Any item showing signs of damage, wear, or alteration will not be eligible for return

Return Process

●       Contact our customer support within 7 days of receiving your order

●       Share your order number and reason for return

●       Once approved, our team will guide you through the return shipping process

Refund

Once the returned product is received and inspected, your refund will be processed to the original payment method within 5–10 business days of approval.

Important Notes

●       Products damaged due to misuse or improper handling will not be accepted for return

●       Shipping charges, where applicable, may not be refundable

Shipping And Delivery

Delivery timelines vary depending on the product and location, though most orders arrive within 7–14 business days of confirmation. We deliver across India through trusted, secure shipping partners, and any applicable shipping charges are clearly displayed at checkout before payment.

Every KESAV piece is packed in secure, tamper-proof packaging along with its certification and jewellery box, to ensure it reaches you safely. Once your order ships, you'll receive tracking details so you can follow its journey to your door.

Return, Refund & Shipping FAQs

Everything you need to know.

We offer a 7-day return policy from the date of delivery. The return request must be raised within 7 days of receiving the jewellery, and the product must be unused and returned in original condition, along with the original packaging, certificates, and invoice.
Yes. You can exchange your jewellery and receive up to 95% of the product value as exchange value, subject to our exchange policy. The jewellery must be returned in original condition with packaging, certificates, and invoice for the exchange to be processed.
Once the returned product is received and verified by our quality team, the refund is usually processed within 5–7 business days to the original payment method.
Yes. Once your order is shipped, you'll receive tracking details so you can monitor its delivery status.
In the rare event you receive a damaged or incorrect product, contact our support team immediately with photos of the item and packaging. Our team will assist with a replacement or resolution as per policy.
Yes, but if any, depend on the order and location and will always be clearly shown at checkout before payment.