Frequently
Asked
Questions

KESAV Natural Diamond Pvt. Ltd. operates in India and delivers jewellery PAN India through its official website kesavdiamond.com

For store or office location details, customers can contact our support team directly. 

All diamonds used at KESAV are 100% natural diamonds, IGI certified. We do not deal in lab-grown or artificial diamonds.

Natural diamonds are formed over billions of years under the earth’s surface, making them rare, valuable, and timeless.

Customers can reach us through the official website kesavdiamond.com or through email kesavdiamond@gmail.com  for inquiries related to orders, certification, delivery, or support.

KESAV stands out because:

• We deal exclusively in natural diamonds
• Every piece is IGI certified
• Gold is BIS hallmarked
• Clear transparency on VS & SI clarity
• Unique jewellery ID card number engraved
• Focus on lightweight daily wear diamond jewellery

Our priority is trust, authenticity, and long-term value.

Yes, KESAV offers customization services.

 While we specialize in curated, ready-to-buy natural diamond designs crafted with  precision and certification, we also provide customization options to suit your preferences.

 Customers can customize jewellery in:

•  Gold purity: 9K, 14K, and 18K
•  Gold color variations: Yellow Gold, Rose Gold, and White Gold
•  Available across various jewellery categories
  
  

All customized pieces maintain the same standards of IGI-certified natural diamonds and BIS hallmarked gold, ensuring authenticity and quality.

All diamonds used at KESAV are 100% natural diamonds.
We do not deal in lab-grown or synthetic diamonds.

Natural diamonds are formed over billions of years under the earth’s surface, making them rare, valuable, and timeless.

Clarity refers to natural inclusions inside a diamond.

• VS (Very Slightly Included): Minor inclusions that are difficult to see under 10x magnification.
• SI (Slightly Included): Small inclusions visible under magnification but generally not noticeable to the naked eye.

Both clarity grades offer excellent balance between beauty and value.

Yes, It guarantees that the gold purity (9K, 14K, or 18K) meets Indian government quality standards.

KESAV offers diamond jewellery crafted in 9K, 14K, and 18K gold, allowing customers to choose the purity that best suits their style, durability needs, and budget.

• 9K Gold – Durable and budget-friendly for everyday jewellery
• 14K Gold – A perfect balance of strength and gold purity, ideal for daily wear
• 18K Gold – Higher gold content with a rich, premium finish, commonly used for fine diamond jewellery

All gold used in KESAV jewellery is hallmarked by the Bureau of Indian Standards (BIS), ensuring certified gold purity and authenticity.

Natural diamonds form over billions of years beneath the earth, making them rare and valuable. Lab-grown diamonds are created in labs in a much shorter time. While they may look similar, natural diamonds hold lasting rarity and traditional value.

At KESAV, we offer only 100% natural diamond jewellery.

Yes, diamond jewellery can be worn daily, especially when designed to be lightweight and comfortable. At KESAV, many pieces are crafted for everyday wear, making them perfect for office and regular use.

Our jewellery is made with BIS hallmarked gold certified by the Bureau of Indian Standards and features IGI-certified natural diamonds, ensuring durability, authenticity, and long-lasting shine.

Yes. Every diamond jewellery piece at KESAV comes with:

• IGI Certification for diamond authenticity
• BIS Hallmark Certification for gold purity
• Clearly defined VS & SI clarity grading
• A unique jewellery identification card number engraved on the piece

This ensures complete transparency and authenticity.

Buying diamond jewellery online is safe when you choose a trusted, certified brand. Reputable jewellers offer certifications, clear product details, and secure payments. At KESAV, every piece features IGI-certified natural diamonds and BIS hallmarked gold, ensuring authenticity and quality.

Natural diamonds are rare gemstones formed deep inside the earth over billions of years. Their limited supply, natural formation process, quality grading, and certification contribute to their value and price.

Currently, KESAV does not offer EMI payment options. Customers can complete their     purchase using the available secure online payment methods during checkout.

KESAV accepts multiple secure payment methods, including:

• Debit Cards
• Credit Cards
• UPI
• Net Banking
• Other secure online payment options available at checkout

Currently, Cash on Delivery is not available. Orders can be placed using secure online payment methods through our website.

No, KESAV follows transparent pricing. The price displayed on the product page is clearly mentioned, and any applicable charges are shown at checkout before completing the payment.

Delivery timelines may vary depending on the product and location. Typically, orders are delivered within 15–20 business days after confirmation.

Yes, KESAV delivers across India through trusted and secure shipping partners.

No, Shipping policies may vary depending on the order and location. Any applicable shipping charges will be clearly displayed at checkout before payment.

All KESAV jewellery is carefully packed in secure, tamper-proof packaging along with the required certification and jewellery box to ensure safe delivery.

Yes, once your order is shipped, you will receive tracking details so you can monitor the delivery status of your package

KESAV Diamond  offers a 7-day return policy from the date of delivery. If you wish to return a product, the request must be raised within 7 days of receiving the jewellery.

The product must be unused and returned in its original condition, along with the original packaging, certificates, and invoice.

Yes, KESAV offers an exchange option on jewellery. Customers can exchange their jewellery and receive up to 95% of the product value as exchange value, subject to our exchange policy.

The jewellery must be returned in original condition with the packaging, certificates, and invoice for the exchange to be processed.

Once the returned product is received and verified by our quality team, the refund is usually processed within 5–7 business days to the original payment method.

In the rare case that you receive a damaged or incorrect product, please contact our support team immediately with photos of the item and packaging. Our team will assist you with a replacement or resolution as per the policy.

International Gemological Institute (IGI) certification confirms the authenticity and quality of a diamond. It evaluates important factors such as the diamond’s cut, clarity, color, and carat weight, ensuring that the diamond is genuine and professionally graded.

A BIS Hallmark is a certification issued by the Bureau of Indian Standards (BIS) that verifies the purity of gold used in jewellery. It assures customers that the gold meets the official quality standards set in India.

Each KESAV jewellery piece comes with an IGI certificate. Customers can verify the certificate by entering the certificate number on the official International Gemological Institute website to confirm the diamond’s authenticity and grading details.

Every KESAV jewellery piece comes with a unique jewellery card number engraved on the jewellery. This number helps identify and verify the specific piece, ensuring authenticity, traceability, and transparency for customers. 

You can gently clean your diamond jewellery using lukewarm water, mild soap, and a soft brush. After cleaning, rinse it with clean water and dry it with a soft cloth to restore its shine.

Diamond jewellery should be stored in a separate soft pouch or jewellery box to prevent scratches. Keeping each piece separately helps protect both the diamond and the gold setting.

Yes, diamond jewellery can be worn daily, especially lightweight designs made for regular use. However, it is recommended to remove jewellery during heavy activities to avoid accidental damage.

No, diamonds do not lose their natural shine. However, dust, oil, or daily wear may make them appear dull. Regular cleaning helps maintain their sparkle and brilliance.

It is generally recommended to remove diamond jewellery before showering or sleeping. Soap, shampoo, and daily friction can reduce the sparkle of the diamond or cause unnecessary wear to the jewellery.

Yes, many diamond rings can be resized depending on the design and setting. Customers can contact the support team to check if resizing is possible for their specific jewellery piece.

Diamond jewellery should ideally be cleaned every 2–3 weeks to maintain its shine. Regular cleaning helps remove dust, oil, and daily buildup that can make the diamond appear dull.

You can measure your ring size by using a ring you already wear and comparing it with a standard ring size chart, or by measuring the circumference of your finger with a measuring tape or thread.

Yes, KESAV provides a ring size chart to help customers find the correct ring size before placing an order.

If the ring size does not fit, customers can contact our support team for assistance. Depending on the design and policy, size adjustment or exchange options may be available.

A small natural diamond nose pin is a perfect choice for everyday elegance. It is lightweight, comfortable, and adds a subtle sparkle to your look without being too heavy or flashy. These designs are ideal for daily wear and suit both traditional and modern styles.

Yes, a lightweight natural diamond ring under ₹50,000 can be a great choice for everyday jewellery. It allows you to enjoy the beauty and authenticity of a natural diamond at an affordable price while still maintaining elegance and durability.

For daily office wear, lightweight and minimal diamond jewellery works best. Popular choices include:

• Small diamond stud earrings
• Delicate diamond pendants
• Minimal diamond rings
• Small diamond nose pins

These designs are comfortable, elegant, and easy to style with both formal and casual outfits

Natural diamonds are valued for their rarity and long history of demand, which can help them retain value better than many alternatives. Their limited natural supply and certification standards contribute to their long-term significance.

However, diamonds are generally purchased for their beauty, emotional value, and craftsmanship, rather than purely for financial investment. Some natural diamonds may maintain resale value better than lab-grown diamonds because lab-grown stones can be produced in large quantities