DATA PRIVACY OVERVIEW

This Data Privacy Overview explains how Kesav-Natural Diamond Jewellery (referred to as "the Site", "we", "us", or "our"), handles your personal information when you visit, use our services from https://www.kesavdiamond.com/ or engage with us in other ways. For the purposes of this overview, "you" and "your" refer to anyone using our Services, whether you're a customer, website visitor, or someone whose information we have collected.

Please review this Data Privacy Overview carefully. By accessing or using our Services, you consent to our practices regarding the collection, use, and disclosure of your information as detailed here. If you disagree with any aspect of this overview, please refrain from using our Services.

1. Updates to This Data Privacy Overview

We may modify this overview periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Revised versions will be posted on our Site, and we will update the "Last updated" date accordingly.

2. Collection and Use of Personal Information

To deliver our Services, we collect personal information from various sources, as outlined below. The specifics of what we collect and how we use it can vary depending on your interaction with us. In addition to the uses described, we may use your information to communicate with you, fulfill legal obligations, enforce terms of service, and protect our rights and those of others.

3. Types of Personal Information We Collect

The personal information we gather is based on how you interact with our Site and Services. "Personal information" refers to data that identifies, relates to, describes, or can be linked to you. The following sections detail the categories and specifics of personal information we collect.

4. Information Collected Directly from You

We may collect the following types of information directly from you through our Services:

• Basic contact details: Name, address, phone number, email.
• Order details: Name, billing address, shipping address, payment confirmation, email, phone number.
• Account details: Username, password, security questions.
• Shopping data: Items viewed, added to cart or wishlist.
• Customer support information: Details provided in communications with us.

Some features of our Services may require you to provide certain information. Choosing not to provide this data may limit your ability to access certain features.

5. Information Collected via Cookies

We automatically gather some information about your interactions with our Services ("Usage Data") through cookies, pixels, and similar technologies. This data may include device information, browser details, network connection info, IP address, and other related information.

6. Information from Third Parties

We may receive information about you from third parties, including vendors and service providers who collect data on our behalf. Examples include:

• Support for our Site and Services, such as Shopify.
• Payment processors who handle payment information for order fulfillment.
• Third parties involved in online tracking and analytics.

Information obtained from third parties is governed by this overview. We are not responsible for the accuracy of third-party information or their policies.

7. Use of Personal Information

We use your personal information in the following ways:

• Providing Services:   To process payments, fulfill orders, manage your account, and handle shipping, returns, and reviews.
• Marketing and Advertising:   To send promotional communications and tailor ads and services to your preferences.
• Security and Fraud Prevention:   To detect and address fraudulent or illegal activities and to secure your account.
• Customer Communication:   To provide support and improve our Services.

8. Cookies

We use Cookies to enhance and personalize your experience on our Site. For details about our use of Cookies related to Shopify, visit https://www.shopify.com/legal/cookies. While you can adjust your browser settings to manage Cookies, doing so may affect your user experience and the functionality of certain features.

9. Disclosure of Personal Information

We may disclose your personal information to:

• Vendors and service providers performing services on our behalf.
• Business and marketing partners, including Shopify, for advertising purposes.
• Affiliates and within our corporate group as needed.
• In connection with business transactions or legal requirements.

10. User-Generated Content

If you post reviews or other content publicly on our Services, it will be accessible to anyone. We are not responsible for the privacy or security of user-generated content or for how others may use it.

11. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. You should review their privacy policies and terms.

12. Children's Data

Our Services are not intended for children, and we do not knowingly collect information from them. If a child’s information has been collected, contact us to request deletion. We do not knowingly "share" or "sell" information from individuals under 16.

13. Security and Retention

While we strive to ensure security, no system is entirely secure. We recommend using secure methods to communicate sensitive information. Retention of your information depends on factors like account maintenance, legal obligations, and dispute resolution.

14. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including access, deletion, correction, portability, and opting out of sales or targeted advertising. To exercise these rights, contact us or use the options provided on our Site.

15. Complaints

For complaints or questions about our data practices, contact us. If you are dissatisfied with our response, you may have the right to appeal or file a complaint with your local data protection authority.

For any questions about our data privacy practices or to exercise your rights, email us at info@kesavdiamond.com.